U Club FAQ's

U Club FAQs

Q: Can I use my U Club card to earn and redeem at any Uchumi?
A: Yes but within the country of issue.

Q: How do I redeem my U card points?
A: All you need to do is to walk into our shop, present your U card and a National ID or Passport  at the Customer service desk for voucher redemption or at the POS for payment. You will then get a shopping voucher(s) equivalent to the redemption. In case what you pick is of more value, you will be required to top up the difference. It is as simple and rewarding as that!

Q: Can my points expire if I do not redeem them?
A: No, points do not expire. The whole idea is to accumulate as much points as you possibly

Q: Can I exchange the points for money?
A: the points are only to be redeemed for goods and services at Uchumi and shall not be exchanged for money.

Q:Does the loyalty card have a security matrix?
A: Yes it does. Each loyalty card has a four digit pin used by the card holder to check their account status online; should the user notice that another person is aware of their log in credentials, they should notify Uchumi for action.